The Blue Ridge Music Center
700 Foothills Rd
Galax, VA 24333
Milepost 213 on
The Blue Ridge Parkway

Music Center Info Call:
(276) 236-5309
Concert & Ticket Info Call:
(866) 308-2773 x 212

info@blueridgemusiccenter.org


2020 Hours of Operation:

Visitor Center and Gift Shop are open to the public, Thursday through Sunday, 10 am -  5 pm

Roots of American Music Exhibit remains closed

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BRMC Statement Regarding Summer 2020
Cancelled Concerts and Our Independent Ticket Vendor Brown Paper Tickets

We are very sorry to inform you that our concerts featuring Old Crow Medicine Show, Steep Canyon Rangers, Tuba Skinny, and Abigail Washburn & Wu Fei, scheduled for this summer at BRMC have officially been cancelled. We know this update is disappointing, but with many venues throughout the country closed, and most music festivals canceled, it is not financially feasible for some performers to travel for single performances and due restriction on mass gatherings and COVID-19 mitgation regulations put in place by the Virginia Department of Public Health - which we are supportive of - it is just not feasible for us to host large concerts this summer.

We also want to let you know of an issue that the Blue Ridge Music Center has been having with our independent ticket vendor, Brown Paper Tickets.

Since 2014, The Blue Ridge Music Center has worked with Brown Paper Tickets (BPT) as the third party, independent, ticket vendor for concerts at The Blue Ridge Music Center. Up until now, that relationship has been a good one.

Using a third party vendor is standard practice in the concert industry. The way it normally works is that tickets are purchased from the vendor (in this case, BPT). They charge a ticket fee per ticket on top of the base ticket price to cover their costs (in this case, 5% + $0.99). The vendor holds all revenue from ticket sales until after the completion of the event, at which time they send the venue (Blue Ridge Music Center) a check for the base price of the total tickets sold for that event.

Because Brown Paper Tickets holds the revenue for an event, if a concert is canceled, BPT directly reimburses the advance ticket purchasers. In these cases, the Music Center does not receive any revenue from BPT, and, in fact, owes BPT the ticket processing fees, if these are also refunded to ticket purchasers.

Unfortunately, we have had to cancel several concerts this year because of the Covid-19 pandemic. We have tried to assist our patrons in obtaining refunds from BPT for our canceled shows in June and July. After weeks of repeated attempts to contact BPT on behalf of our ticket purchasers, no refunds have been made and they have stopped responding to our correspondence.

While a message on their website indicates that they will eventually pay back all money owed to venues and ticket purchasers (https://www.covid-recovery.brownpapertickets.org), it appears that in fact they have not been making these payments or refunds. It is uncertain whether they will ever be able to pay money owed to venues for completed shows or to refund ticket purchasers for canceled shows.

We have consulted with an attorney on what recourse we can take to get the purchased tickets refunded, and have been told that since the transactions were between the purchaser and Brown Paper Tickets, ticket purchasers have to take their own action with Brown Paper Tickets to get the refund.

The first step is to request a refund directly from Brown Paper Tickets. Send them an email at refunds@brownpapertickets.com telling them the venue name (Blue Ridge Music Center), date of the show, name of the band, and number of tickets to be refunded. Be sure to save your correspondence.

If you do not receive your refund in a timely manner, you may be able to go to your credit card company to stop payment for the tickets. The rules for each company are different, so you ll need to contact your credit card company to see if they can get the charge reversed. Keep in mind that you have to request the refund through the regular channels first, so be sure to start the process by emailing your request to Brown Paper Tickets.

The Blue Ridge Music Center sincerely and deeply regrets this situation, and we are sympathetic to patrons who have purchased their tickets to our canceled concerts who may or may not be able to get a refund from Brown Paper Tickets.

Please know that we value the trust, relationship and support given by our patrons and want to do what we can to make a bad situation better.

Though we do not have the ability to directly refund monies that we have not received, we do want to offer each of you - as a token of our appreciation and our distress regarding the predicament of our ticket vendor - a credit coupon good for a future BRMC concert. These coupons can be used for any concert at the Blue Ridge Music Center, either later this summer or during next year's (2021) concert season. This concert credit coupon is valid even if you are able to get a refund from BPT or charge reversal from your credit card company.

We hope this gesture will be viewed as a sign that we are trying to make the best of a bad situation that is out of our control. We are extremely sorry about the issue with Brown Paper Tickets and would be happy to talk to you about it if you would like to call us.

Again, like you, we are disappointed that we have to cancel these concerts and we are extremely disturbed by this issue with our ticket vendor and want to do what we can for you, our patron and supporter.

Thank you in advance for your understanding.